Refund policy

At Youman, we believe in creating products with care, intention, and meaning. We hope your purchase feels just as special when it arrives. If there’s ever an issue with your order, we’re here to help and will always do our best to make things right.

Change of Mind

We do not offer refunds, returns, or exchanges for change of mind purchases, including if you simply decide you no longer want the item. Please review all product details carefully before placing your order.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty, defective, or incorrect, please contact us as soon as possible so we can assist you.

To help us resolve the issue quickly, please provide:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

Depending on the issue, we may offer a replacement, refund, or other remedy in accordance with Australian Consumer Law.

Contact Us

If you experience any issues with your order, please contact us at: contactyoumancollective@gmail.com

We aim to respond within 2–3 business days.